FAQs

We’re always available to answer your questions and serve our customers to the best of our abilities. For your convenience, we’ve assembled the most frequently asked questions our customers typically ask so you can get your answers fast.

What makes your floral arrangements different from others sold in stores or on the Internet?

All of our products are made from the finest wool-blend felt material—not the polyester, silk or acrylic blends you usually find in stores. We buy our materials from individuals whose quality standards match ours and usually avoid big corporations or ecommerce sites. Additionally, our products are larger and more impressive than most other arrangements, with robust, colorful blooms that make a statement.

How large are your plants?

We pride ourselves in making real, true-to-form versions of the plant. Our stems are at least 10 inches long and can extend to 16 inches or more depending on the piece. We do this so you can place them in the vessel of your choice. Each versatile flower is made with bendable wire that can be cut to your desired size.

What does “true-to-form” mean?

This means that the felt flowers’ color and dimensions are the same size if not proportionally larger than their live counterparts.

How long will it take to receive my order?

All of our items are made to order, and ship within 10-14 days. We offer free shipping for all 50 states. If you need a rush or international delivery, contact us.

How do you handle returns, exchanges or cancellations?

While we’re confident you will love your felt flower arrangement, we are happy to accommodate your requests. Please request a cancellation within two days of your purchase, request a return or exchange within 14 days of delivery, and ship your return item back to us within 30 days of delivery.

Are there any items that can’t be returned or exchanged?

Unless they are damaged or defective, we can’t accept returns for custom/personalized orders, perishable products, digital downloads, or intimate items.

I saw a picture of a floral bouquet I’d like made out of felt flowers. Can you make it for me?

Yes, we’re always up for new designs and bouquets! We are happy to make custom felt flower arrangements based on your requests and preferences. Simply contact us and we’ll work out the details.

How do your products help the environment?

Even flowers that are grown for ornamental use have an impact on the environment. Herbicides, fertilizers and pesticides can work their way into the soil and negatively affect wildlife, communities and the environment. When you purchase felt flowers from Aventines, you are reducing the cyclical demand for live ornamental flowers.

What are your most popular flower bouquets?

Our most popular bouquets change throughout with the seasons and holidays. Our wildflower felt flower bouquets are popular with weddings and anniversaries, Easter lilies are in high demand in the Spring, and poinsettias are requested at Christmastime.

Still have questions?

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